Privacy Policy
Last updated: October 27, 2025
This Privacy Policy describes how ASHA (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from asha-official.com (the “Site”), or otherwise interact with us regarding our products or services (collectively, the “Services”).
By using or accessing our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post the revised Privacy Policy on this page with an updated “Last updated” date.
How We Collect and Use Your Personal Information
We collect personal information about you to provide, improve, and secure our Services. The information we collect depends on how you interact with us.
Information You Provide Directly
- Contact details: name, address, phone number, and email
- Order details: billing and shipping addresses, payment confirmation, order history
- Account information: username, password, and other security details
- Customer support: information shared in messages or support inquiries
Information We Automatically Collect
We may automatically collect certain technical information (“Usage Data”) when you visit our Site, such as IP address, browser type, device information, pages visited, and time spent on the Site. We use this data to improve user experience, monitor performance, and ensure security.
Cookies and similar technologies may be used to enhance your experience. You can control cookie settings through your browser, but disabling cookies may affect functionality.
Information from Third Parties
We may receive information from trusted third-party service providers who assist us in operating our business—such as payment processors, hosting providers, and analytics tools. These third parties are contractually obligated to protect your data and use it only for the purposes we specify.
How We Use Your Information
- Process and fulfill your orders
- Communicate with you about your purchases, inquiries, or account
- Provide customer support
- Send marketing or promotional communications (if you’ve opted in)
- Improve and personalize your experience on our Site
- Detect and prevent fraudulent or unauthorized activities
- Comply with legal obligations
How We Share Your Information
We may share your personal information with:
- Service providers: payment processors, delivery partners, and IT providers
- Business and marketing partners: only with your consent or as permitted by law
- Legal authorities: when required to comply with applicable laws or protect our rights
We do not sell your personal information.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, or resolve disputes.
Security
We take reasonable measures to protect your information. However, no system is entirely secure, and we cannot guarantee absolute protection. Please use caution when transmitting information over the Internet.
Your Rights
Depending on your location, you may have rights such as:
- Accessing or requesting a copy of your data
- Requesting correction or deletion
- Objecting to processing or withdrawing consent
- Opting out of marketing communications
You can exercise these rights by contacting us at the details below.
Children’s Privacy
Our Services are not directed to children under 16, and we do not knowingly collect their information. If you believe a child has provided us with personal information, please contact us to have it deleted.
International Transfers
If you are located outside Lebanon, your information may be processed in countries where data protection laws may differ. We take steps to ensure your information receives adequate protection.
Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us:
📧 amalakel@live.com
📍 Tariq El Jdideh, Beirut, 0000, Lebanon